Simple checkout.
Clear payment information.
We want paying for your Elarquea™ order to feel straightforward, transparent, and secure from cart to confirmation.
This page explains how payment methods are presented, how authorization works, what to do if a payment is unsuccessful, and how to keep sensitive financial information private.
Available payment methods
The payment methods currently available for your order will be displayed during checkout.
Choose from the options shown before payment
Available payment methods may vary depending on your location, order, device, payment provider, or current store configuration.
Please review the payment options presented during checkout and select the method you prefer before completing your purchase.
Payment options can vary
A payment option available for one order or customer may not necessarily be available for another.
The checkout page should be treated as the current source for available payment methods.
Your payment provider may need to approve the transaction.
When you submit an order, your bank, card issuer, digital-payment provider, or other applicable payment service may review and authorize the transaction.
Approval may depend on billing information, available funds, account status, security checks, or other provider requirements.
An order should not be considered successfully paid until the applicable payment process has been completed.
If your payment does not go through
A payment can be unsuccessful for several reasons, many of which are controlled by the payment provider rather than Elarquea™.
Billing Details
Check that the billing information entered at checkout matches the information associated with your payment method.
Provider Security
Your bank or payment provider may decline or pause a transaction as part of its own security process.
Available Funds
A transaction may fail if the payment account does not have sufficient available funds or credit.
Payment Restrictions
Some providers may apply location, transaction, account, or purchase restrictions.
Prices & currency
Product prices and the applicable order total are shown during your shopping and checkout experience.
If your payment account uses a different currency, your bank or payment provider may apply its own exchange rate, conversion charge, or other applicable fee.
Any provider-imposed conversion or account charges are controlled by the relevant financial or payment provider.
Review before you pay
Before completing checkout, review the order summary, including the home décor pieces selected and the total amount shown for the transaction.
Where applicable, shipping charges, taxes, discounts, or other amounts will be reflected according to the information presented during checkout.
Protect your payment information.
Customer support only needs the information required to identify your order and understand your question.
- Your order number
- The email address used at checkout
- A description of your payment question
- Relevant non-sensitive screenshots where appropriate
- Complete credit or debit card numbers
- CVV or card security codes
- Online banking passwords
- Payment-account passwords
- Other sensitive financial login credentials
Some orders may require additional review
Payment and order information may be reviewed where needed for transaction processing, fraud prevention, or order verification.
In some situations, additional information may be required before an order can proceed.
If we contact you regarding an order, please follow the instructions in the applicable message and provide only the information reasonably necessary to review the order.
Elarquea™ customer support will not ask you to send complete card numbers, CVV codes, banking passwords, or other sensitive payment-account login credentials by email.
How approved refunds are handled
Where a refund is approved under the applicable store policy, the refund will be handled according to the payment and refund process applicable to the original transaction.
Banks and payment providers may require additional processing time after a refund has been issued before the funds appear in the customer’s account.
View Return & Refund Policy →Have a payment-related question?
Contact our customer-support team and include your order number, the email address used at checkout, and a short explanation of your question.