Thoughtful support for every detail of your home.
Have a question about an Elarquea™ home décor product, an existing order, shipping, returns, or product care? Our customer-support team is here to help.
For faster assistance, please include your order number, the email address used at checkout, and the product name or product-page link whenever possible.
Please include your order number and the email address used at checkout. Clear and complete information helps our team review your request more efficiently.
How can we help?
Choose the topic that best matches your question. Including the most relevant details in your first message can help us respond more efficiently.
Details, materials & styling information
Need more information before or after your purchase? We can help with product features, materials, dimensions, finish, intended use, care guidance, and general styling information.
Elarquea™ focuses on home décor selected to bring character, warmth, texture, and a considered finishing touch to everyday spaces.
Help with an existing order
For questions about an existing order, please provide:
- Your order number
- The email address used at checkout
- A short description of your request
If you need to request a change or cancellation, contact us as soon as possible. Once an order has entered processing or shipment, changes may no longer be possible.
Delivery and tracking questions
You may contact us about:
- Order processing
- Shipping status
- Tracking information
- Delivery delays
- Address-related issues
- A package marked delivered but not received
Carrier tracking may sometimes take time to update after a shipment is dispatched.
Damaged, incorrect, or incomplete items
If your order arrives damaged, incorrect, incomplete, or with another product-related issue, please send:
- Your order number
- A clear description of the issue
- Photos of the product
- Photos of the package or shipping label where relevant
Complete information helps our team review the request more efficiently.
Contact us before sending anything back.
Please contact our customer-support team before sending any product back.
Our registered business address is not automatically our return warehouse address.
Do not send returns directly to the company address listed on this page unless our customer-support team has specifically instructed you to do so.
Once an eligible return request has been reviewed and approved, we will provide the applicable return instructions and return destination.
View Return & Refund Policy →Help us understand the piece and your space.
Because Elarquea™ offers different types of decorative products, the most useful information can vary by item. These details help us understand your question more clearly.
Product Name
Tell us which Elarquea™ product you are asking about.
Size or Material
If relevant, include the size, finish, material, or product variant shown on your order.
Your Question
Briefly explain what you need help with, including care, placement, styling, or order context.
Photos
For damage, finish, color, construction, or condition questions, clear photos may help.
A few details can make support easier.
- Avoid sending multiple messages about the same request.
- Include your order number whenever possible.
- Include the product name for product-related questions.
- For damaged or incorrect items, include clear photos where appropriate.
Keep sensitive financial information private.
Please do not send our customer-support team:
- Full credit or debit card numbers
- CVV or card security codes
- Online banking passwords
- Payment-account passwords
- Other sensitive financial login credentials
Our team does not need this information to assist with an ordinary order or product question.